Yesterday we received a machine from a woman who needs our assistance fixing her computer. She has a Dell Dimension 8200 with Windows XP 2002. She has complained that it is just not running as efficiently as she thinks it should. The solution to this issue that we have come up with is to retrieve all of her data from the machine and then reinstall the operating system.
As I began trying to figure out how much data she had, I discovered that she has two hard drives. One of her hard drives is her main hard drive that she appears to be using. It has approximately 3.5 GB of data. Her other hard drive has only 65MB of data on it. The plan is to move all of her data to the alternate hard drive and then to give her a call and find out exactly what it is that she needs done.
As Windows XP is no longer supported by Microsoft (meaning they no longer update it) it is a security risk for her to have Windows XP. My concern with upgrading her operating system is that she may not adapt well to the change. From what I saw, all of her programs and services she currently has are supported by Windows XP; however the settings and setup of a newer version of Windows may not be the best option for her. I will call her and find out.
Excellent post! You present a well reasoned approach to this task, taking into account both the available resources and the customers needs. Well done!
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